1. About Titan Drones

Titan Drones (ABN 25 420 462 367) supplies enterprise drone systems, payloads, accessories and related technology, and provides specialist aerial services and project-delivery services.

Titan Drones is based in Desert Springs NT 0870, Australia. Privacy enquiries can be directed to [email protected].

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information handled by Titan Drones through the Titan Drones website, online store, customer accounts, contact and enquiry forms, newsletter services, TitanViewer and related business activities.

Titan Drones aims to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy requirements.

3. Personal information we may collect

The types of personal information we may collect depend on how you interact with Titan Drones and may include:

• your name, organisation or business name and contact details;
• email address, telephone number and postal or delivery address;
• billing and shipping information;
• account registration and account-access information;
• order, product, payment-status and transaction information;
• enquiry details, project information and correspondence;
• newsletter subscription information and communication preferences;
• technical information such as IP address, browser type, device information, cookies, logs and website usage information;
• TitanViewer account, project-access and activity information where TitanViewer is used;
• information necessary to provide mapping, LiDAR, inspection, specialist data capture or other professional services; and
• other information that you choose to provide to us.

We usually collect personal information directly from you when you contact us, create an account, place an order, subscribe to communications, arrange a project or use TitanViewer. We may also collect information automatically through the website or receive information from third parties involved in a transaction or service, such as payment processors, shipping providers, manufacturers, distributors or service providers.

Personal information may be held in Titan Drones’ website and ecommerce systems, business records, email systems, TitanViewer, server logs and backups, and systems operated by service providers used to deliver the relevant service.

You may browse public parts of the Titan Drones website without identifying yourself. Identification and contact information may be necessary where it is impracticable to provide a service anonymously, including for orders, payments, delivery, customer accounts, warranty support, project delivery or secure TitanViewer access.

Titan Drones does not ordinarily seek to collect sensitive information. Where sensitive information is provided or is incidentally contained in project material or communications, Titan Drones will handle it according to the circumstances and applicable legal requirements.

4. Information collected through contact forms

When you submit a contact or project enquiry through the Titan Drones website, we may collect your name, email address, subject and the contents of your message.

We use that information to respond to your enquiry, discuss products or services, scope project requirements, provide quotations and maintain appropriate business records.

5. Customer accounts and online orders

When you create an account or place an order, Titan Drones may collect information required to administer the account, process the transaction and fulfil the order.

This may include your name, business or organisation details where provided, billing and delivery addresses, email address, telephone number, order contents, shipping selection, payment status and related transaction records.

Payment-card information may be collected or processed directly by the payment service selected at checkout. Titan Drones does not need to receive or store full payment-card numbers where those details are handled directly by the payment provider.

6. Payments

Titan Drones may offer payment methods provided by third-party payment processors, including services such as WooPayments and PayPal.

When you select a third-party payment service, information required to process the transaction may be provided directly to or processed by that provider. The provider may handle information under its own privacy policy and terms.

Titan Drones may receive transaction identifiers, payment status, fraud or risk information, limited payment details and other information necessary to administer an order or payment.

Where PayPal is used, PayPal acts independently in relation to personal information it processes for its payment services. PayPal’s Privacy Statement is available at paypal.com.au.

7. Shipping and fulfilment

Titan Drones may disclose information reasonably necessary to arrange delivery, freight, tracking or fulfilment to shipping and logistics providers.

This information may include your name, delivery address, telephone number, email address, order details and shipment information.

Shipping services may include Australia Post and, where used or enabled, other logistics or fulfilment platforms such as ShipStation or other carriers selected for the particular order.

8. Local pickup

If you select local pickup, Titan Drones may use your order and contact details to arrange a collection appointment, confirm collection instructions and verify that equipment is released to the correct customer or authorised representative.

9. Newsletter and marketing communications

If you subscribe to a Titan Drones newsletter or other marketing communication, we may collect your email address and information associated with your subscription preferences.

We may use that information to send product, service, business or other relevant communications where permitted by law.

You may unsubscribe from marketing communications using the unsubscribe facility provided in the communication or by contacting [email protected].

Transactional, account, security or service-related messages may still be sent where they are necessary to provide a product or service or administer an existing relationship.

10. Cookies and website technologies

The Titan Drones website may use cookies, local storage and similar technologies to support essential site functionality, customer accounts, shopping carts, checkout, security, preferences, analytics and integrations.

Some cookies are necessary for the website and online store to operate correctly. Other technologies may be used by third-party services where those services are enabled.

You can control cookies through your browser settings, although blocking some cookies may prevent parts of the website, account or checkout process from functioning correctly.

11. Website analytics, diagnostics and service improvement

Titan Drones may collect technical and usage information to operate, secure, diagnose and improve the website and online store.

This may include IP address, browser and device information, timestamps, requested pages, error information and general site-usage data.

WooCommerce or other software components may also provide usage or diagnostic information where those features are enabled.

12. Meta and Facebook services

Titan Drones uses or may use integrations provided by Meta or Facebook in connection with WooCommerce, product catalogue functions, advertising, measurement or related services.

Where such functionality is enabled, information about website interactions, products or transactions may be processed by Meta in accordance with the configuration of the integration and Meta’s own privacy practices.

Titan Drones does not represent that every Meta or Facebook feature available through installed software is necessarily enabled at all times.

13. TitanViewer and project information

TitanViewer provides browser-based access to project outputs and related project information. Where TitanViewer is used, Titan Drones may collect or maintain account details, organisation or project membership, access permissions, login or activity records and information necessary to provide secure access to project data.

Project data may include imagery, mapping, point clouds, 3D models, multimedia, files, location-related project information or other material supplied by a client or generated as part of a Titan Drones project.

Titan Drones uses project and access information to deliver the service, control authorised access, maintain security, troubleshoot issues and meet contractual, operational or legal requirements.

14. Professional services and project delivery

When Titan Drones provides mapping, LiDAR, inspection, specialist data capture, training, consulting or other professional services, we may collect information relating to the client, project contacts, work site, operational requirements, deliverables and communications.

Depending on the project, information supplied by a client or captured during a project may contain personal information. Titan Drones will handle that information according to the applicable project requirements, contractual arrangements and legal obligations.

15. How we use personal information

Titan Drones may use personal information to:

• provide products and services;
• process and fulfil orders;
• arrange shipping and local pickup;
• manage customer accounts;
• respond to enquiries and provide quotations;
• deliver professional services and project outputs;
• administer TitanViewer access;
• process or reconcile payments;
• provide customer support and warranty assistance;
• send requested newsletters or permitted marketing communications;
• maintain and secure our website, systems and services;
• detect fraud, misuse or security incidents;
• maintain business, accounting and transaction records;
• comply with legal, regulatory, taxation and reporting obligations; and
• protect the rights, property and legitimate interests of Titan Drones, customers and other parties.

16. Disclosure of personal information

Titan Drones may disclose personal information where reasonably necessary to provide products or services or operate the business.

Recipients may include:

• payment processors and financial-service providers;
• shipping, freight, courier and fulfilment providers;
• technology, hosting, email, security and website-service providers;
• manufacturers, distributors or service agents where reasonably necessary for supply, technical support or warranty assistance;
• professional advisers such as accountants, insurers or legal advisers;
• government, regulatory, law-enforcement or other authorities where disclosure is authorised or required by law; and
• other parties where you have authorised the disclosure or where it is otherwise permitted by law.

Titan Drones does not sell personal information as a business practice.

17. Overseas service providers

Some technology, payment, software, cloud, manufacturer or other service providers used by Titan Drones may be located outside Australia or may process personal information outside Australia.

Based on current service arrangements, likely overseas recipient locations include the United States and Ireland. Additional countries may apply depending on the payment, technology, manufacturer, cloud or logistics provider used for a particular transaction or service.

Where personal information is disclosed overseas and applicable privacy law requires it, Titan Drones will take reasonable steps appropriate to the circumstances in relation to the overseas recipient.

18. Data storage and security

Titan Drones uses reasonable administrative, technical and physical measures appropriate to the nature of the information to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include account controls, access restrictions, software updates, server security, backups, logging, encryption or secure transport mechanisms where appropriate.

No internet-connected system or method of electronic storage can be guaranteed to be completely secure.

19. Retention of information

Titan Drones retains personal information for as long as reasonably necessary for the purpose for which it was collected and to meet business, contractual, accounting, taxation, warranty, security, dispute-resolution or legal requirements.

Retention periods may differ according to the type of information and the reason it is held.

Information that is no longer required may be deleted, destroyed or de-identified where appropriate and subject to applicable retention obligations.

20. Access and correction

You may contact Titan Drones to request access to personal information that we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making a correction.

In some circumstances, applicable law may permit or require us to refuse access or correction. If that occurs, we will provide an appropriate explanation where required.

21. Privacy concerns and complaints

If you have a privacy question, concern or complaint, contact Titan Drones at [email protected].

Please provide enough information for us to understand and investigate the matter. Titan Drones will review the concern and respond within a reasonable period having regard to the circumstances.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with Titan Drones’ response, you may be entitled to make a privacy complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC generally expects you to raise the complaint with the organisation first and allow it a reasonable opportunity to respond. Information about privacy complaints is available at oaic.gov.au.

22. Third-party websites and services

The Titan Drones website may contain links to or integrations with third-party websites and services. Those third parties operate independently and may have their own privacy policies and terms.

Titan Drones is not responsible for the independent privacy practices of third-party websites or services that are outside Titan Drones’ control.

23. Children

Titan Drones products and services are directed primarily to business, government, professional and commercial customers and are not specifically directed to children.

If Titan Drones becomes aware that personal information relating to a child has been provided in circumstances where it should not reasonably have been collected, we will take appropriate steps having regard to the circumstances and applicable law.

24. Changes to this Privacy Policy

Titan Drones may update this Privacy Policy from time to time to reflect changes to the website, business operations, technology, service providers or legal requirements.

The current version will be published on the Titan Drones website with its last-updated date.

25. Contact

Titan Drones
ABN 25 420 462 367
Desert Springs NT 0870
Australia
[email protected]